Repair and Warranty

Each product requires its own service order. If you’re sending multiple items in one package, make sure a separate service order is included in an easily accessible pocket of each garment.

If you experience an issue with your product, you may be eligible for warranty coverage. Our warranty protects against defects in materials and workmanship for both new and used products.

• Loyalty Members receive a 7-year warranty on Norrøna products, provided the product is registered in their Loyalty Account.
• Non-Loyalty Members are eligible for a 5-year warranty if they can provide a physical receipt.

Repair times are measured from the day your product arrives at our Repair & Warranty Centers. Once your item is in the repair queue, our team will contact you by email.

We do our best to meet the following timelines, but please note they may vary depending on location and season:

Norway: 3–4 weeks

Germany: 3–4 weeks

Sweden: 2–3 weeks

Rest of the world: 4–6 weeks

During peak season (October–April), repairs may take longer. Norrøna and our repair partners always work carefully and efficiently to return your product as quickly as possible without compromising quality.

If your product cannot be repaired and is within the warranty period, you will receive Cash Points equal to the full purchase price, which can be used toward a new purchase. If the product is no longer under warranty, it will be shipped back to you unless you selected “No” for return if not repairable on your service order.

You’ll receive an email when your product is queued for repair. For repairs outside the warranty, we’ll send a cost estimate along with a payment link—payment must be received within 7 days.

If you approve the repair, your item will enter the queue.

If you reject the repair or payment, the item will be returned to you.

Once the repair is completed, we’ll notify you and ship it back. Shipment tracking will be sent to your email.

No, the warranty only covers production and material defects. However, accidental damage can be repaired at our service center for a reasonable fee through our Repair program.

Each product requires its own service order. If you’re sending multiple items in one package, make sure a separate service order is included in an easily accessible pocket of each garment.

Repair times are measured from the day your product arrives at our Repair & Warranty Centers. Once your item is in the repair queue, our team will contact you by email.

We do our best to meet the following timelines, but please note they may vary depending on location and season:

Norway: 3–4 weeks

Germany: 3–4 weeks

Sweden: 2–3 weeks

Rest of the world: 4–6 weeks

During peak season (October–April), repairs may take longer. Norrøna and our repair partners always work carefully and efficiently to return your product as quickly as possible without compromising quality.

If your product cannot be repaired and is within the warranty period, you will receive Cash Points equal to the full purchase price, which can be used toward a new purchase. If the product is no longer under warranty, it will be shipped back to you unless you selected “No” for return if not repairable on your service order.

You’ll receive an email when your product is queued for repair. For repairs outside the warranty, we’ll send a cost estimate along with a payment link—payment must be received within 7 days.

If you approve the repair, your item will enter the queue.

If you reject the repair or payment, the item will be returned to you.

Once the repair is completed, we’ll notify you and ship it back. Shipment tracking will be sent to your email.

Repair times are measured from the day your product arrives at our Repair & Warranty Centers. Once your item is in the repair queue, our team will contact you by email.

We do our best to meet the following timelines, but please note they may vary depending on location and season:

Norway: 3–4 weeks

Germany: 3–4 weeks

Sweden: 2–3 weeks

Rest of the world: 4–6 weeks

During peak season (October–April), repairs may take longer. Norrøna and our repair partners always work carefully and efficiently to return your product as quickly as possible without compromising quality.

Loyalty Members receive a 7-year warranty on their Norrøna products, provided the product is registered in their Loyalty Account. Non-Loyalty Members are covered by a 5-year warranty if they can provide a physical receipt. Our warranty covers defects in materials and workmanship, whether the product is new or used.